The operating audit
We read the operation before anything gets built: the repeated work, the delays, the exceptions, and what each one costs. Scope and one set price come out of this stage, in writing.
Read the case study- Gmail
- Slack
- Stripe
- Sheets
- Workflows traced
- 27
- Tools in the map
- 12
- Owner hours exposed
- ~50/wk
- FollowedInvoice chased by hand, three times this week
- FollowedSame status question answered 11 times
- FoundPayout never matched to an invoice
- MappedDelivery handoff with no named owner
We watch how the company runs before we design anything.
