This role sees
- Inbound leads waiting for a reply
- Approved emails ready to send
- Family and player search
- Payment status
Chapter 03
One operating screen, three roles
The view changes with what each person decides, but the family record and operating history stay the same.
The front desk answers incoming leads, releases approved emails, and keeps the family record current.
This role can do
- Reply to a lead
- Approve a queued email
- Update a roster assignment
- Record a family note
Decision this view supports
Is this family ready for the next step, or does something need a human review?